Privacy Policy

1. Introduction and Scope

rpgame ("we", "us", "our", or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when using our online gaming platform at https://rpgame.cam and all associated services. This policy applies to all users who access rpgame services, including registered account holders and website visitors from Indonesia and other permitted jurisdictions.

By creating an account with rpgame, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately cease using rpgame services and refrain from creating an account or submitting any personal data. We are committed to transparency and compliance with applicable data protection laws, including Indonesian data privacy regulations and international standards where relevant.

2. Data Controller Information

rpgame is the data controller responsible for the personal information you provide to us. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy. For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through our website
• Website: https://rpgame.cam

3. Information We Collect

3.1 Personal Information You Provide

When you register an account with rpgame, we collect the following personal information directly from you:

• Account Registration Data: Full name, date of birth, gender, email address, phone number, username, and password
• Identity Verification (KYC) Documents: Government-issued ID (Indonesian KTP, passport, or driver's license), proof of address documents, proof of payment method ownership, and facial verification photographs
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), transaction history, deposit and withdrawal records
• Communication Data: Customer support chat transcripts, email correspondence, feedback and survey responses, complaint details
• Marketing Preferences: Subscription status for promotional emails, SMS notifications, and other marketing communications

3.2 Information Collected Automatically

When you access and use rpgame services, we automatically collect certain technical and usage information through cookies, server logs, and similar technologies:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, clickstream data, games played, betting history, session duration
• Location Data: General geographic location based on IP address (city and region level, not precise GPS coordinates)
• Cookies and Tracking Technologies: Authentication cookies, preference cookies, analytics cookies, and security cookies (see Section 8 for detailed information)

3.3 Information from Third Parties

We may receive limited information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Payment Processors: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay)
• Identity Verification Services: Verification status and fraud risk scores from KYC service providers
• Game Providers: Gameplay data, win/loss records, and technical logs from third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe)
• Public Databases: Information from publicly accessible sources to verify your identity and comply with regulatory requirements

4. How We Use Your Information

4.1 Primary Purposes

rpgame processes your personal data for the following legitimate business purposes:

• Account Management: Creating and maintaining your account, authenticating your identity, managing your profile and preferences
• Service Provision: Processing deposits and withdrawals, facilitating gameplay, settling bets, distributing winnings, managing bonuses and promotions
• Security and Fraud Prevention: Detecting and preventing fraud, money laundering, underage gambling, bonus abuse, and other prohibited activities
• Regulatory Compliance: Fulfilling legal obligations including KYC/AML verification, responsible gaming monitoring, age verification, tax reporting where applicable
• Customer Support: Responding to inquiries, resolving technical issues, handling complaints, providing assistance
• Platform Improvement: Analyzing usage patterns, testing new features, optimizing user experience, maintaining system performance
• Marketing Communications: Sending promotional offers, bonus announcements, platform updates, and other marketing content (with your consent, where required)

4.2 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our Terms and Conditions agreement with you
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, improving services, and ensuring platform security
• Consent: You have explicitly consented to processing for specific purposes such as marketing communications

5. How We Share Your Information

5.1 Third-Party Service Providers

rpgame may share your personal information with carefully selected third-party service providers who assist in operating our platform. These providers are contractually obligated to protect your data and use it only for the specified purposes:

Service Provider Type	Purpose	Data Shared
Payment Processors	Processing deposits and withdrawals	Name, bank details, transaction amounts
KYC Verification Services	Identity verification and fraud prevention	ID documents, personal details, biometric data
Game Providers	Delivering casino games and sports betting content	Username, gameplay data, betting history
Cloud Hosting Providers	Secure data storage and platform infrastructure	All account data (encrypted)
Customer Support Tools	Managing support tickets and live chat	Name, email, chat transcripts
Analytics Services	Website performance analysis	Usage data, device information (anonymized)

5.2 Legal Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions or other policies
• Protect the rights, property, or safety of rpgame, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Comply with anti-money laundering and counter-terrorism financing regulations

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving rpgame, your personal information may be transferred to the successor entity. We will provide notice of such transfer and any choices you may have regarding your information.

5.4 No Sale of Personal Data

rpgame does not sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing of data is strictly limited to the purposes outlined in this Privacy Policy and governed by data processing agreements that ensure equivalent protection standards.

6. Data Security Measures

6.1 Technical Safeguards

rpgame implements comprehensive technical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by major financial institutions
• Secure Servers: Personal data is stored on secure servers located in access-controlled data centers with 24/7 monitoring, fire protection, and redundant power systems
• Firewall Protection: Multi-layer firewalls defend against unauthorized access attempts and cyber attacks
• Data Encryption at Rest: Sensitive data including passwords and financial information is encrypted in our databases using advanced encryption algorithms
• Regular Security Audits: Independent third-party security firms conduct periodic penetration testing and vulnerability assessments

6.2 Organizational Safeguards

Beyond technical measures, rpgame maintains strict organizational policies and procedures:

• Access Controls: Personal data access is restricted to authorized personnel only on a need-to-know basis, with individual authentication and activity logging
• Staff Training: All employees receive regular data protection and security awareness training
• Confidentiality Agreements: Staff members sign confidentiality agreements prohibiting unauthorized disclosure of user information
• Incident Response Plan: We maintain a documented security incident response protocol to address any data breaches promptly and transparently

6.3 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out after each session, especially on shared devices
• Do not click suspicious links or download files from untrusted sources
• Immediately report any unauthorized account activity to our support team

7. Data Retention and Deletion

7.1 Retention Periods

rpgame retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. Specific retention periods include:

• Active Account Data: Retained throughout your active account lifetime and for the duration necessary to provide services
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date to comply with tax, accounting, and anti-money laundering regulations
• KYC Verification Documents: Retained for 7 years after account closure to meet regulatory record-keeping requirements
• Customer Support Records: Retained for 3 years to address potential disputes and improve service quality
• Marketing Communications Data: Retained until you withdraw consent or for 2 years following your last interaction with marketing materials

7.2 Account Closure and Data Deletion

You may request account closure at any time by contacting customer support. Upon closure, we will delete or anonymize your personal data in accordance with the retention periods above, except where we are legally required to retain certain information. Note that account closure is irreversible, and you will lose access to your account balance, bonus funds, and transaction history.

7.3 Inactive Accounts

Accounts with no login activity for 24 consecutive months may be classified as dormant. We will attempt to contact you via email before taking any action. If you do not respond within 90 days, we may close the account and handle any remaining balance according to applicable abandoned property laws.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They enable us to recognize your device, remember your preferences, and provide a personalized user experience. rpgame uses both first-party cookies (set by us) and third-party cookies (set by our service providers).

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including authentication, session management, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language selection, currency display, and username for convenience.
• Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and where improvements are needed (e.g., Google Analytics).
• Marketing Cookies: Track your browsing habits to deliver targeted promotional content and measure campaign effectiveness.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of rpgame. To manage cookies, consult your browser's help documentation or visit websites like www.aboutcookies.org for instructions.

9. Your Rights and Choices

9.1 Access and Portability

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request. You may submit access requests via email to [email protected].

9.2 Correction and Update

You can update most of your personal information directly through your account settings. For changes to verified information (name, date of birth), you may need to contact customer support and provide supporting documentation. We will process correction requests promptly to ensure data accuracy.

9.3 Deletion and Erasure

You may request deletion of your personal data, subject to our legal obligations to retain certain records. We will honor deletion requests except where retention is required by law (e.g., financial transaction records for 7 years) or necessary to establish, exercise, or defend legal claims.

9.4 Marketing Opt-Out

You can opt out of receiving promotional communications at any time by clicking the "unsubscribe" link in any marketing email, adjusting your account preferences, or contacting customer support. Note that even after opting out, you will still receive transactional emails related to your account (deposit confirmations, withdrawal notifications, security alerts).

9.5 Objection to Processing

You may object to our processing of your personal data based on legitimate interests by contacting us. We will assess your request and cease processing unless we can demonstrate compelling legitimate grounds that override your interests or we need the data for legal claims.

10. Children's Privacy

rpgame services are intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to rpgame should contact us immediately at [email protected].

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside Indonesia where our service providers operate servers and facilities. While data protection laws in some countries may differ from Indonesian regulations, we ensure that all data transfers are protected by appropriate safeguards, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. By using rpgame services, you consent to such international transfers.

12. Changes to This Privacy Policy

rpgame reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes via email and/or a prominent notice on our website at least 30 days before the changes take effect. Your continued use of rpgame services after the effective date of the revised Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through our website

We will acknowledge your inquiry within 24 hours and provide a substantive response within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Indonesia or your jurisdiction.